A gift list for product managers is fast becoming an annual tradition of ours. With the holiday season fast creeping up, the MTP team put our heads together to come up with the ultimate list of goodies that are making our eyes twinkle this festive season. If you have a special product person in your life, or are looking for things to add to your own wish list, we’ve got you covered.
As a product manager, I’ve gotten naturally good at simple drawings: mostly boxes within boxes, and lots of arrows. But classic freehand drawing has never come easily to me, so a gorgeous gadget such as this one that promises to help me with my lines, circles and french curves (whatever they are!), and more, would do wonders for my wireframes.
I take tons of notes. From feedback from customers to new ideas to improve my products, from wireframes, to flows to other random jottings. This notebook is on our Christmas list because it claims to save the hassle of transcribing all those notes to my iPad. Plus it has nifty on-page commands and voice recognition! This is the perfect combo of the beloved Moleskine notebook and the joyous tech of Livescribe.
Post-its! The ultimate stocking-stuffer for your favourite product manager. And if their daily usefulness wasn’t reason enough, find the ones with the green Evernote stripe which come with a month of free Evernote Premium.
One sharpie to rule them all. Have a sharpie worth coveting with this stainless steel version. Plus it’s refillable, so you can keep using it for years… if you can hold on to it!
Want to splurge on your product manager? At $499, the Parrot Bebop Drone is a pretty exciting option. Check up on the team across the room, or have a little fun in your downtime. Perhaps rig it to bring you coffee. This drone seems like the perfect balance of accessibility and functionality to have some fun and explore the world from above.
Got out of the building (as Steve Blank says we should) and realise you’ve run out of battery? Keep powered up with the Mophie Power Reserve. It fits neatly on your key ring, and at 1350mAh, gives plenty of juice to keep you topped up and talking to all those extra customers.
Time to get your head down and work? After standup is done, a product manager needs to focus and get on with things. These Shure sound isolating headphones will be sure to help shut out distractions and get into the zone.
8. Keepcup Brew
This limited edition Keepcup brew, made from glass and cork, is a truly handsome cup for your daily brew, plus environmentally friendly to boot!
This is the perfect commuting companion for a product manager. It looks simple and elegant and holds a 15″ laptop, plus a separate compartment for your tablet.
Comprising 196 beautiful infographics and the product of 15,832 person hours of effort (yes, he counted them) this book from David McCandless is the perfect present for the data-loving product manager.
Bonus Gift: #mtpcon 2015
For a real box-ticking gift, we think an #mtpcon ticket is a wonderful way to honour a product manager. As well as an inspirational day of learning, you get a ticket to the party of the year and community connections that last a career. They go on sale in the new year, but a simple IOU will surely bring a huge smile to their face.
“Every product is a service waiting to happen” was the theme of ProductTank in October. This video share’s Max Gadney’s talk on the reality of bringing services into existence.
Max Gadney is the leader of After The Flood, a data design agency developing strategy and services and creating digital products and film. Prior to this, Max was at the BBC as Head of Design for BBC News Online and BBC TV digital product commissioning.
Through the lens of his significant experience of working with major public and private organisations, Max outlines some of the pitfalls for making services happen – including the consulting, technical, design and most importantly, people skills required to orchestrate great services.
The post Video: The Reality of Bringing Services into Existence appeared first on MindTheProduct.
This video captures Tim John’s talk from October’s ProductTank, which was about “Every product is a service waiting to happen”
Tim Johns is a product manager for Hive – British Gas’ corporate start-up. He has been responsible for the development of the Hive Active Heating service, launched in October last year. Prior to his current role Tim was a commercial manager of smart metering within British Gas.
In this video, Tim discusses how innovative companies are acting on the trend of turning increasingly commoditised products into value-adding services by seeking to better understand their customers, embracing new technology and applying great digital design. He shares his experiences as a Product Manager in Hive – the corporate start-up within British Gas who launched their connected heating service last year – as well as the trends that are inspiring his work.
The post Video: Turning Commoditised Products into Value-adding Services appeared first on MindTheProduct.
Most product people would agree that the key to success is a product that fits someone’s needs like a glove. But market understanding is a complex beast. Here are a few pointers for helping you to master your market at every stage of product management.
Find a product/market fit
The lynchpin of market understanding is the product/market fit. You can claim that your product has reached this point when:
it has a set of customers excited enough about the product to pay for it, where payment can be in money or time.
Before you commit to building anything at all, you need to know if you’re solving a problem that customers really have. And should you find out that you don’t, it’s time to pivot. Although this can be hard to admit to when you’re personally invested in your solution, it’s best to be aware of your product’s viability from the start than further down the line – when it’s not just your ego that’s invested, but resources too.
Alex Osterwalder, author and founder of Strategyzer, has come up with a nifty value proposition canvas that helps you to map your solution to your customer’s problem, step by step.
This mapping should be based on everything you know about your target market. And when you find a hole in that knowledge it’s time to go and collect some research to fill the gaps.
Falsify, not validate
When you’re getting started on market research, remember that you may already have existing resources to turn to. Rather than jumping to create your own studies that address what you think you need to know, see what lies in research that has already been conducted, either by other teams in your own company – such as marketing – or external research that you can get your hands on free or cheaply. It’s important to take an honest look at the data from several different sources, and not just seek out snippets that support your plans and ideas.
After some exploratory research to help define your product ideas, conducting your own research to validate them is a key component of the lean method. A product manager’s bread and butter in market research is getting in front of real customers, and listening to what they have to say.
But Roger Cauvin has issued a caution on the validation concept to help you avoid bias in your interactions with users. As a general rule, product managers who search to validate a particular idea will tend to find it. Instead, the principle of falsification promotes that you should be able to prove your beliefs to be false, as well as true. Cauvin suggests focusing in on your prospective users’ real and past behavior, rather than hypothetical behavior of the future.
Once you’ve established that your problem is real, you need to address the big question of price. This is how you falsify assumptions that your product offers real value to the market. But getting an accurate idea of whether prospective customers are really prepared to part with money or time for your product isn’t straightforward. Rob Johnson wrote this article on asking questions around pricing to help product managers get to the heart of genuinely probable behaviors.
Be continuously testing
For the product manager, market research certainly doesn’t finish at the product/market fit. You should be continually testing your products to make sure that they continue to meet your market’s evolving needs. There are many different ways in which you can integrate customer interviews and user testing into your product management processes. One technique that I’ve used in the past and found to be effective is to build testing into my team’s schedule as a regular activity, no matter what’s going on. This way, you’re more likely to discover authentic flaws and opportunities in your market offering, than when you pursue user testing in a reactive fashion.
I set up a regular time slot (for example, Thursday afternoons) for testing. Each week we had to recruit participants in exchange for some pizza and a small sum per head; and the product and UX team had to find different things to test. Some weeks this would involve a ready, clickable prototype, but other times this would be a concept or even a napkin drawing to walk test participants through. It is the consistency that makes the difference and the mind-set to test all the time, not just when you think you have something to test.
Embracing market research into the heart of your processes is the best way to develop products that will bring customer satisfaction and continued business success. If you take note of these tips for solid market research, your products should never fall prey to opinion bias or mislead customer feedback again.
If you’d like to learn more about how ProdPad can help you collect user feedback and qualify the business case for new product ideas, you can get in touch with us here or sign up for a 14 day free trial yourself.
If you’d like to learn more about how ProdPad can help you collect user feedback and qualify the business case for new product ideas, you can get in touch with us here or sign up for a 14 day free trial yourself.
The post Market Research for Product Managers. It Never Stops. appeared first on ProdPad :: Product Management Software.
Last week, we were at #UserConf, the UserVoice/CoSupport event dedicated to meeting customer needs.
We were keen to find out how all the smart product people in the room survive the product jungle. And to thank them for sharing their insight, we gave away hand-packed product survival kits with everything from post-its to headphones to handy notebooks.
— Julian James (@Julianrockfish) November 8, 2014
Truly inspired by the great tips that came out of the room, we wanted to share some of that golden advice with you, to help you better survive product management too.
Discipline yourself on methodology
In the product jungle, arm yourself with analysis to make confident decisions that you can get your team behind. But remember, data is there to help you to make decisions not to make them before you. Finding the right place for statistics in your product management processes is a solid way to help you survive.
— Julian James (@Julianrockfish) November 7, 2014
Channel your inner strength
An important skill for product managers hoping to survive a constant onslaught of requests and suggestions is to develop a strong mental barrier around the product vision. The UserConf crowd captured this beautifully in their top tips. The best thing you can do for your users to remain focused on their ultimate goals and never let up. https://twitter.com/AradiaAjiin/status/530860723149094912
— kp ૐ (@kiaraapee) November 7, 2014
Turn to invaluable resources for support
Much like any other survival strategy, it’s important to remember you’re not alone! You’ve got a whole team around you who can help you to reach the right answers and deliver great products. At UserConf we all recognized the value of a wicked support team to get to the heart of user needs.
— Kelly McDonald (@theonlykmac) November 7, 2014
— Trevor Scott Mays (@duotsm) November 7, 2014
Get in the spirit of Product with your team
And last, but certainly not least, a great attitude will take you far. Whatever it takes you to get in the zone – be that a good tune or an indulgent snack – everyone has a secret weapon for product management survival that’s waiting to be unleashed.
— Carmen-Lee Brown (@carm6973) November 7, 2014
— ⓢⓐⓡⓐ (@theSarawr) November 7, 2014
What’s your best tip for product management survival? Share with us in the comments below, or by tweeting us at @ProdPad.
And if you haven’t already, sign up for a 14 day free trial of the ProdPad Toolkit to see how we can help.
The theme of October’s ProductTank was, Every Product is a Service Waiting to Happen.
This video addresses how a product can influence activity, nutrition, and lifestyle. Paul Landau is the CEO and Founder of Fitbug. He formed Fitbug in 2004, and 9 years on delivers a range of wellness solutions through a platform to various clients.
At ProductTank, Paul shared insight into how designing the right product can change the behaviour of the consumer, motivate and challenge mindsets, and help people live a healthier lifestyle without dramatically having to change their lives.
The post Video: How Can a Product Influence Activity, Nutrition, and Lifestyle? appeared first on MindTheProduct.
As product managers, our lives are centered on creating a great user experience that makes our products a success. But how well do you know what that experience really looks like?
At this year’s Mind the Product workshop on Analytics and Testing, Craig Sullivan (@optimiseordie) recommended experiencing your own user journey as an important reality check. Only when you put yourselves in your customers’ shoes – at every step of that journey – can you understand whether you’re delivering the experience think you are.
Here are just some of the ways in which you can start to get a better insight into your products from the customer’s perspective.
Search for a solution to your problem
Your users’ experience of your brand starts way before they subscribe. What are you communicating when they first start looking for a solution to their problem? Your market messaging, search placement and advertising is generally the first touch point for prospective customers. Doing a Google search and reviewing these materials in the exact same way your customers would discover them can help you to discover whether that information is clear, informative and easy to discover.
Register for your product or service
The steps that allow prospective customers to become real customers – whether that’s creating an account, signing up to your service or getting in touch with a member of your term – are the most crucial. So try becoming your own user; your goal is to check that there are no unexpected barriers to that process. Is the button easy to find no matter when you decide to register? Do online forms seem clear and concise? What emails do you receive immediately after registration, and beyond? Does your site or platform prompt new users on what to do next? You know your product far too well to see what a real new user sees, but it’s important to be confident that everything works as planned.
Order something or complete a task
No matter what kind of product or service you have, try really using it. If you have an ecommerce product, add something to the checkout, process your card details and wait for your order to actually arrive. If you have an application, make sure it’s integrated into your daily life in every way possible. Look out for things that might frustrate or fail to make sense. Your own usage is not a replacement for good usability testing, but knowing your product in and out is important for achieving a smooth and consistent experience.
Try to find answers to a problem
Of course, a little roleplaying is necessary here because you know the answers (I hope) to your product’s inner workings. But if you take a look at your FAQs, is it easy to find an answer if you’re not the product manager? Do realistic search terms bring up clear results in your help section, or does a Google search index any useful articles? Understanding your user journey and helping your customers to stay on it is about preparing not just for when things go as planned, but when they start to derail.
Speak to your brand
You should be as aware of your product’s communication skills as you are its code. Tuning into your brand’s communication in real-time is very different to reviewing copy for proposed emails. Subscribe to your mailing list and follow social accounts. Does the information seem useful and interesting, or is something missing? Does the flow feel right, or does it clash across channels? And try reaching out to your sales or support team anonymously. When do you get a response? What does it feel like to be on the end of your support line? All of this is key to a good user experience that will keep your customers coming back.
The post Walk In Their Shoes. Do You Know Your Customer Journey? appeared first on ProdPad :: Product Management Software.
Product Managers come from all walks of life, bringing with them all sorts of skills, and many different ways to manage product.
Admittedly more a bit of fun than any scientific attempt at profiling, but what does this test tell you about your approach? Pick the options that best fit you to find out what kind of Product Manager you are. And remember, there are no right or wrong answers!
What’s your background?
A: Customer care or support
B: Product by trade
What’s your style for product meetings?
A: I’m a facilitator – I get everyone else talking and bring out the best ideas
B: I set the agenda and bring everyone up to speed on our plans and current progress
C: I base meetings around sound analysis, showing our latest MAU and usage stats
D: I use visual tools to help generate creative ideas and think outside of the box
What’s your approach to roadmapping?
A: Democratic. Stakeholders agree on priorities together – this is everyone’s product
B: Purposeful. We define direction in product and bring others up to speed on our plans
C: Realistic. I ground plans in real numbers and calculate development time for epics
D: Ambitious. Our roadmap drives us to create the best version of our product possible
How do you involve the rest of your business in product management?
A: I take the opinions from all stakeholders and we go with the most supported choices
B: I keep effective control over who is involved, when. Too many cooks spoil the broth
C: I work primarily alongside the development team to establish the best course of action
D: I work closely with my CEO and we brainstorm the most innovative ideas
What’s your take on customer feedback?
A: I speak to customers daily. These relationships are key to understanding our product
B: My role is to translate what customers say they want into what they really need
C: A/B tests and activity metrics give me the best insight into my customers’ needs
D: Feedback is essential, but product vision must have the final say in roadmap choices
How do you determine success?
A: I’ve done a good job when my customers are happy and my team is able to succeed in driving business for our company
B: Success as a product manager is all about getting things done. It’s important to be a doer to turn nice ideas into real products
C: KPIs and quantitative metrics are at the heart of my processes. I’m continually testing and experimenting to find new ways to improve
D: Success for me is market share. It’s key to the long-term success of our business that we’re at the cutting edge and that we won’t be overtaken tomorrow by a competitor
And the results…
Mostly As: The Listener
You’re great at putting customers at the heart of product management and are likely very good at gathering frank feedback. You appreciate that product is important to everyone in your business, and tap into the insight that your colleagues have to offer on the future of your products’ development.
Watch out for becoming “The Journalist”
Listeners should watch out that they don’t take their inclusive approach too far, and actually take a back seat in product management. It was Dave Wascha’s talk at this year’s Mind the Product conference that was the original inspiration for this post. He told us “don’t be a journalist” – although the insight and input of the rest of your team is hugely important, it’s equally important that you take an active role in decision-making.
Mostly B: The Strong Leader
You take a strong direction on your products’ evolution, and a purposeful management style when it comes not only your own team, but taking that product direction to the rest of your business. You’re good at resisting irrelevant pressures and aren’t afraid to make difficult decisions in order to do what you know is best for your product, and your business.
Watch out for becoming “The Authoritarian”
Strong leadership is important for a product manager, but be careful to avoid taking this to extremes. While you need to be clear on boundaries, product is the concern of every stakeholder in your business. Should you shut them out not only would you lose an important source of inspiration and support, but you ultimately need their buy-in to succeed in delivering your product strategy.
Mostly C: The Analyst
Your thoroughly analytical approach to product management means that you grasp the importance of lean and experimental methodology. You always know where you stand and bring realism to the table amidst product discussions. And in all likelihood, you’re continually building upon results too.
Watch out for becoming “The Techie”
Your analytical skills and technical understanding are invaluable in helping you to work effectively alongside your development team to understand the “how”. But remember that your role is very different. The “techie” product manager risks losing sight of the “what” and “why”. Are you sure you’re optimizing for the right thing? And don’t forget that you have an entire team outside of tech that not only needs your support, but can support your work too.
Mostly D: The Innovator
You think big for your products and business. You live and breathe your product vision and your passion for turning that into reality never falters. You have a creative approach to customer problems, and you’re brave enough to go for the option that’s going to shake up the market and make the biggest impact.
Watch out for becoming “The Dreamer”
It’s important that you’re able to think of creative ways to tackle your customers problems, but don’t forget to seek innovation elsewhere. Make sure to ground your decisions in proven concepts if you’re to avoid becoming “The Dreamer.” The Dreamer risks missing the small, evolutionary – rather than revolutionary – stuff that’s important to the customer. Great ideas are the making of great products, but a balance between vision and realism is key to success.
What are your thoughts on the skills of a good product manager? Did we get you right or did we get you all wrong? Discuss with us in the comments below or on @prodpad
The post What Kind of Product Manager Are You? Take the Test appeared first on ProdPad :: Product Management Software.
ProductTank Sthlm August was all about “Creating drive in product development”. It featured three great speakers:
Siavash Ghorbani (@siavashq), CTO & Co Founder of Tictail, talked about Building a Product Driven Organisation:
“I’m planning to talk about the different phases we as an organisation went through as we grew from 4 to 30 over the past two years and how we’ve recruited and structured our organization for high throughput without penalizing creativity.”
Kevin Goldsmith (@KevinGoldsmith), Director of Engineering at Spotify, talked about Autonomous Teams:
“Spotify has made a central bet that we can move faster, be happier and be more effective with autonomous, full-stack teams. We’ve had some great success with this approach, but it hasn’t been without some tweaking and adjustments. I’ll talk about what is critical to think about if you want to try this with your product. ”
Tuva Palm (@tuvapalm), Group Product Manager Platform at Klarna, talked about Growing from 1 Customer to 3.5 Billion:
“I will talk about how the PM role changes when you grow and what critical ingredients remain the same no matter the size.”
Drinks and a light snack were be provided by Logi Analytics, fueling the energy behind these talks and the great conversations throughout the evening.
The post ProductTank Stockholm – Creating drive in product development appeared first on MindTheProduct.
When it came down to conceiving the new design for ProdPad, we wanted this to follow exactly the same philosophy as the rest of this Regenerated project. Much like the complete re-write of our back-end, and back-to-basics wireframes from a fresh pair of eyes, we wanted to create a new ProdPad design from scratch.
For many of the same reasons behind our decision to hire Mojca, our UX expert, we brought in the support of talented front-end developer and designer Beno to take us through this regeneration. Of course, Simon and myself are even less equipped to create a beautiful finished design than we are wireframes and mockups, but in much the same way as Mojca was given a free card on our new user interface, Beno launched straight into the deep end with an interactive redesign process.
In onboarding Beno, we made a conscious decision not to follow the most classic approaches to software redesign, which tend to take one of two routes.
1. Photoshop perfectionism
It’s of course an option to complete all designs in Photoshop for sign off before development begins. A design process heavily lead by Photoshop in this way often goes hand in hand with prioritization of aesthetics. The benefits are that as project or product manager you can be sure that you’re happy with a design before committing development resources. But this approach is usually followed in line with a designer’s skill, rather than by design. Look, feel and readability are extremely important, but the risks of Photoshop perfectionism are that your design can often come out detached from how it will work on-screen.
2. Template compromises
Another option is to use a design template or framework. This is what we did for ProdPad’s first design, on top of the popular design framework Bootstrap. This approach gives a great head-start into a readily interactive design, but is cumbersome and code-heavy, especially as more and more customizations are added on. With these frameworks it’s no easy task to build a unique design that meets your needs, as customization involves mastery of conflicting styles and code.
The third route: Interactive real-time design
Instead, we’re taking a third, alternative approach to the final design of the regenerated ProdPad that works as a natural continuation of our UX designs. This is why finding the right team to work on this project was so important. Beno – much like the rest of the D.Labs team – has experience in building several other beautiful, highly interactive web-apps and has the skillset to jump straight into an interactive design. Above pixel-perfection, we knew that our design needed to reflect great flow and usability, and that would require the flexibility to craft elements for our specific use-case.
Beno is building the app directly from Mojca’s wireframes with AngularJS, without a final design in place, though with an understanding of the flow, and personality we wanted to achieve in the final product. He’s making visual decisions at the same time as he defines precise page layout and interactions, and sharing real interactive designs with us as new elements are built in.
If you’d like to hear more about our ProdPad Regenerated project, you can get in touch with us – and even find out about getting onto the beta program – here
The post Regenerating ProdPad: starting from scratch for beautiful design appeared first on ProdPad :: Product Management Software.